/* ══════════════════════════════════════════════════════
   Atendimento (conversas de WhatsApp) — BKon OS
   Tela #screen-admin-atendimento (js/atendimento.js). Prefixo .at-
   Só tokens do portal.css e do ds.css (dual-theme pelos tokens; sem cor fixa).
   Layout da caixa da Securion: lista 300 px | conversa | painel do cliente 300 px.
══════════════════════════════════════════════════════ */

.at { --at-lista: 300px; --at-ctx: 300px; }
.at .ds-page-header { margin-bottom: var(--ds-s3, 12px); align-items: center; }
.at-topo__desc { margin-top: 2px; }
.at kbd {
  font: 500 11px/1 var(--font-ui); color: var(--text-muted);
  border: 1px solid var(--border-strong); border-radius: 4px; padding: 2px 5px; background: var(--bg-subtle);
}
.at-buscar kbd { margin-left: 4px; }
.at-aviso { margin: 0 0 var(--ds-s3, 12px); }

/* segmentado Caixa | Kanban (e Minhas | Sem responsável | Todas) */
.at-segmento, .at-vistas {
  display: inline-flex; gap: 2px; padding: 3px; border-radius: var(--ds-r-md, 8px);
  background: var(--bg-subtle); border: 1px solid var(--border);
}
.at-segmento button, .at-vistas button {
  appearance: none; border: 0; background: transparent; color: var(--text-muted); cursor: pointer;
  min-height: 30px; padding: 0 12px; border-radius: 6px; font: 600 12.5px/1 var(--font-ui);
  display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
  transition: background-color 120ms var(--easing), color 120ms var(--easing);
}
.at-segmento svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 1.75; stroke-linecap: round; stroke-linejoin: round; }
.at-segmento button[aria-pressed="true"], .at-vistas button[aria-selected="true"] {
  background: var(--bg-card); color: var(--text-primary); box-shadow: 0 1px 2px rgba(0,0,0,0.18), 0 0 0 1px var(--border);
}
.at-segmento button:focus-visible, .at-vistas button:focus-visible { outline: 2px solid var(--focus-ring); outline-offset: 1px; }
.at-vistas { display: flex; width: 100%; }
.at-vistas button { flex: 1; padding: 0 6px; }

.at-menu-wrap { position: relative; display: inline-flex; }
.at-pop { min-width: 240px; }
.at-pop[hidden] { display: none; }
.at .ds-btn svg { width: 16px; height: 16px; }

/* ══ Caixa: 3 colunas ══ */
.at-caixa {
  position: relative; display: grid; grid-template-columns: var(--at-lista) minmax(0, 1fr) var(--at-ctx);
  height: calc(100dvh - var(--ds-topbar-h, 52px) - 168px); min-height: 520px;
  border: 1px solid var(--border); border-radius: var(--ds-r-lg, 12px); overflow: hidden; background: var(--bg-card);
}
.at-caixa[hidden] { display: none; }
.at-caixa[data-layout="medio"] { grid-template-columns: var(--at-lista) minmax(0, 1fr); }
.at-caixa[data-layout="estreito"] { grid-template-columns: minmax(0, 1fr); }

/* visibilidade por modo */
.at-so-estreito, .at-so-sem-ctx, .at-so-sem-ctx-topo { display: none !important; }
.at-caixa[data-layout="estreito"] .at-so-estreito { display: inline-flex !important; }
.at-caixa[data-layout="estreito"] .at-so-largo { display: none !important; }
.at-caixa[data-layout="medio"] .at-so-sem-ctx, .at-caixa[data-layout="estreito"] .at-so-sem-ctx { display: inline-flex !important; }
.at-caixa[data-layout="medio"] .at-so-sem-ctx-topo, .at-caixa[data-layout="estreito"] .at-so-sem-ctx-topo { display: flex !important; }

/* estreito: uma coluna por vez */
.at-caixa[data-layout="estreito"] > .at-lista,
.at-caixa[data-layout="estreito"] > .at-thread,
.at-caixa[data-layout="estreito"] > .at-ctx { display: none; }
.at-caixa[data-layout="estreito"][data-coluna="lista"] > .at-lista,
.at-caixa[data-layout="estreito"][data-coluna="conversa"] > .at-thread,
.at-caixa[data-layout="estreito"][data-coluna="contexto"] > .at-ctx { display: flex; }

/* médio: painel do cliente por cima, só quando pedido */
.at-caixa[data-layout="medio"] > .at-ctx { display: none; }
.at-caixa[data-layout="medio"].ctx-aberto > .at-ctx {
  display: flex; position: absolute; top: 0; right: 0; bottom: 0; width: min(360px, 92%); z-index: 6;
  box-shadow: var(--ds-pop-shadow); border-left: 1px solid var(--border-strong);
}
.at-ctx-fundo { position: absolute; inset: 0; z-index: 5; background: var(--ds-overlay, rgba(0,0,0,0.4)); }
.at-ctx-fundo[hidden] { display: none; }

/* ── Coluna A: lista ── */
.at-lista { display: flex; flex-direction: column; min-height: 0; border-right: 1px solid var(--border); background: var(--bg-primary); }
.at-caixa[data-layout="estreito"] .at-lista { border-right: 0; }
.at-lista__topo { display: flex; align-items: center; justify-content: space-between; padding: 14px 14px 0; }
.at-lista__titulo { margin: 0; font: 700 15px/1.2 var(--font-ui); color: var(--text-primary); display: flex; align-items: baseline; gap: 8px; }
.at-lista__conta { font-size: 12px; font-weight: 500; color: var(--text-muted); }
.at-filtros { display: flex; flex-direction: column; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--border); }
.at-filtros__linha { display: flex; gap: 6px; align-items: center; }
.at-mini { flex: 1; min-width: 0; }
.at-mini__sel {
  width: 100%; height: 32px; padding: 0 26px 0 10px; border-radius: var(--ds-r-sm, 6px);
  border: 1px solid var(--border); background: var(--bg-subtle); color: var(--text-secondary); font: 500 12.5px/1 var(--font-ui);
  appearance: none; cursor: pointer;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 24 24' fill='none' stroke='%239AA2B4' stroke-width='2'%3E%3Cpath d='M6 9l6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat; background-position: right 9px center;
}
.at-mini__sel:focus-visible, .at-busca:focus-within { outline: 2px solid var(--focus-ring); outline-offset: 1px; }
.at-busca {
  flex: 1; min-width: 0; display: flex; align-items: center; gap: 6px; height: 32px; padding: 0 10px;
  border: 1px solid var(--border); border-radius: var(--ds-r-sm, 6px); background: var(--bg-subtle); color: var(--text-muted);
}
.at-busca svg { width: 14px; height: 14px; flex: none; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; }
.at-busca input { flex: 1; min-width: 0; border: 0; outline: 0; background: transparent; color: var(--text-primary); font: 400 13px/1 var(--font-ui); }
.at-busca input::placeholder { color: var(--text-placeholder); }
.at-chip {
  appearance: none; flex: none; height: 32px; padding: 0 10px; border-radius: var(--ds-r-sm, 6px); cursor: pointer;
  border: 1px solid var(--border); background: var(--bg-subtle); color: var(--text-secondary); font: 600 12px/1 var(--font-ui);
  display: inline-flex; align-items: center; gap: 4px;
}
.at-chip svg { width: 12px; height: 12px; fill: none; stroke: currentColor; stroke-width: 2.2; stroke-linecap: round; }
.at-chip[aria-pressed="true"] { background: var(--accent-soft); border-color: var(--accent-border); color: var(--accent-text); }
.at-chip:focus-visible { outline: 2px solid var(--focus-ring); outline-offset: 1px; }
.at-filtro-cliente {
  display: flex; align-items: center; justify-content: space-between; gap: 8px; padding: 6px 6px 6px 10px;
  border-radius: var(--ds-r-sm, 6px); background: var(--accent-soft); border: 1px solid var(--accent-border); color: var(--text-primary); font-size: 12.5px;
}
.at-filtro-cliente[hidden] { display: none; }
.at-filtro-cliente .at-chip { height: 26px; background: transparent; border-color: transparent; }

.at-itens { list-style: none; margin: 0; padding: 0; flex: 1; overflow-y: auto; overscroll-behavior: contain; }
.at-itens > li { border-bottom: 1px solid var(--border); }
.at-itens__estado { border: 0 !important; padding: 16px 12px; }
.at-itens__estado .ds-empty { padding: 28px 14px; }
.at-item {
  appearance: none; width: 100%; display: flex; gap: 10px; align-items: flex-start; text-align: left; cursor: pointer;
  padding: 11px 14px 11px 11px; border: 0; border-left: 3px solid transparent; background: transparent; color: inherit;
  transition: background-color 120ms var(--easing);
}
@media (hover: hover) { .at-item:hover { background: var(--ds-hover); } }
.at-item.is-ativo { background: var(--accent-soft); border-left-color: var(--accent); }
.at-item:focus-visible { outline: 2px solid var(--focus-ring); outline-offset: -2px; }
.at-item__corpo { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 3px; }
.at-item__l1, .at-item__l2, .at-item__l3 { display: flex; align-items: center; gap: 6px; min-width: 0; }
.at-item__nome { flex: 1; min-width: 0; font: 500 14px/1.25 var(--font-ui); color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-item.is-nao-lida .at-item__nome { font-weight: 700; }
.at-item__hora { flex: none; font-size: 12px; color: var(--text-muted); }
.at-item.is-nao-lida .at-item__hora { color: var(--accent-text); font-weight: 600; }
.at-item__previa { flex: 1; min-width: 0; font: 400 13px/1.35 var(--font-ui); color: var(--text-secondary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-item.is-nao-lida .at-item__previa { color: var(--text-primary); }
.at-item__resp { flex: none; display: inline-flex; }
.at-item__resp--livre svg { width: 14px; height: 14px; fill: none; stroke: var(--text-disabled); stroke-width: 1.75; }
.at-item__l3 { font-size: 11.5px; color: var(--text-muted); }
.at-item__etapa { flex: none; font-weight: 500; }
.at-item__cliente { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-item__cliente::before { content: '·'; margin-right: 6px; color: var(--text-disabled); }
.at-item__cliente.is-anon { font-style: italic; }
.at-cartao .at-item__cliente::before { content: none; }
.at-naolidas {
  flex: none; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; display: inline-grid; place-items: center;
  background: var(--accent); color: var(--btn-primary-color, #fff); font: 700 11px/1 var(--font-ui);
}
.at-ponto { flex: none; width: 7px; height: 7px; border-radius: 50%; background: var(--text-muted); display: inline-block; }
.at-ponto--info { background: var(--info); } .at-ponto--accent { background: var(--accent); } .at-ponto--warning { background: var(--warning); }
.at-ponto--success { background: var(--success); } .at-ponto--danger { background: var(--danger); } .at-ponto--muted { background: var(--text-muted); }
.at-sla { flex: none; font: 600 11px/1 var(--font-ui); padding: 3px 6px; border-radius: 4px; white-space: nowrap; }
.at-sla--estourado { color: var(--danger); background: var(--danger-soft); }
.at-sla--perto { color: var(--warning); background: var(--warning-soft); }

/* esqueleto da lista */
.at-esq { display: flex; gap: 10px; padding: 12px 14px; border-bottom: 1px solid var(--border); }
.at-esq__av { width: 36px !important; height: 36px !important; border-radius: 50% !important; flex: none; }
.at-esq__linhas { flex: 1; display: flex; flex-direction: column; gap: 8px; padding-top: 3px; }
.at-esq__linhas span:last-child { width: 70%; }

/* avatar */
.at-av {
  --av-bg: var(--accent-soft); --av-fg: var(--accent-text);
  flex: none; width: 36px; height: 36px; border-radius: 50%; display: inline-grid; place-items: center;
  background: var(--av-bg); color: var(--av-fg); font: 600 13px/1 var(--font-ui); letter-spacing: 0.02em; user-select: none;
}
.at-av--1 { --av-bg: var(--info-soft); --av-fg: var(--info); }
.at-av--2 { --av-bg: var(--success-soft); --av-fg: var(--success); }
.at-av--3 { --av-bg: var(--warning-soft); --av-fg: var(--warning); }
.at-av--4 { --av-bg: var(--danger-soft); --av-fg: var(--danger); }
.at-av--5 { --av-bg: var(--bg-raised); --av-fg: var(--text-secondary); }
.at-av--xs { width: 18px; height: 18px; font-size: 8px; }
.at-av--sm { width: 28px; height: 28px; font-size: 11px; }
.at-av--md { width: 34px; height: 34px; font-size: 12.5px; }
.at-av--lg { width: 44px; height: 44px; font-size: 15px; }

/* ── Coluna B: conversa ── */
.at-thread { display: flex; flex-direction: column; min-width: 0; min-height: 0; background: var(--bg-primary); }
.at-thread__vazio, .at-thread__carregando { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 8px; padding: 24px; text-align: center; color: var(--text-muted); font-size: 14px; }
.at-thread__carregando { align-items: stretch; justify-content: flex-start; }
.at-thread__vazio p { margin: 0; }
.at-thread__vazio-ic { width: 44px; height: 44px; fill: none; stroke: var(--text-disabled); stroke-width: 1.25; stroke-linecap: round; stroke-linejoin: round; }
.at-conv { flex: 1; display: flex; flex-direction: column; min-height: 0; }

.at-cab { flex: none; border-bottom: 1px solid var(--border-strong); background: var(--bg-card); }
.at-cab__l1 { display: flex; align-items: center; gap: 10px; padding: 0 12px 0 16px; min-height: 60px; }
.at-cab__id { flex: 1; min-width: 0; }
.at-cab__nome { margin: 0; font: 600 16px/1.25 var(--font-ui); color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-cab__sub { margin: 2px 0 0; font-size: 12.5px; color: var(--text-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-cab__cliente { color: var(--text-secondary); font-weight: 500; }
.at-cab__anon { font-style: italic; }
.at-cab__l2 { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; padding: 8px 12px 8px 16px; border-top: 1px solid var(--border); }
.at-cab__esp { flex: 1; }
.at-quem { display: inline-flex; align-items: center; gap: 6px; height: 24px; padding: 0 10px 0 4px; border-radius: 999px; background: var(--accent-soft); color: var(--accent-text); font: 600 12px/1 var(--font-ui); border: 1px solid var(--accent-border); }
.at-quem--livre { padding-left: 8px; background: var(--bg-subtle); color: var(--text-muted); border-color: var(--border-strong); }
.at-quem svg { width: 13px; height: 13px; fill: none; stroke: currentColor; stroke-width: 2; }
.at-resolver { gap: 1px; }
.at-resolver > .ds-btn:first-child { border-top-right-radius: 0; border-bottom-right-radius: 0; }
.at-resolver__seta { border-top-left-radius: 0 !important; border-bottom-left-radius: 0 !important; width: 28px !important; }
.at-resolver .at-pop { top: calc(100% + 6px); right: 0; }
.at-pop .at-ponto { margin-right: 2px; }

.at-msgs { flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain; padding: 10px 0 14px; display: flex; flex-direction: column; gap: 2px; }
.at-msgs__vazio { margin: auto; color: var(--text-disabled); font-size: 14px; }
.at-sep { display: flex; align-items: center; gap: 10px; padding: 10px 16px; user-select: none; }
.at-sep::before, .at-sep::after { content: ''; flex: 1; height: 1px; background: var(--border); }
.at-sep span { font: 600 11px/1.3 var(--font-ui); color: var(--text-muted); white-space: nowrap; }
.at-sep--dia span { text-transform: uppercase; letter-spacing: 0.06em; }
.at-sep--evento { padding: 6px 16px; }
.at-sep--evento::before, .at-sep--evento::after { background: var(--border-strong); }
.at-sep--evento span { color: var(--accent-text); white-space: normal; text-align: center; max-width: 80%; }

.at-msg { display: flex; padding: 4px 16px; }
.at-msg--in { gap: 8px; align-items: flex-end; }
.at-msg--out { flex-direction: column; align-items: flex-end; }
.at-msg__col { max-width: min(68%, 560px); min-width: 0; }
.at-msg--out .at-bolha { max-width: min(68%, 560px); }
.at-bolha { padding: 9px 13px; border: 1px solid var(--border); min-width: 0; }
.at-bolha--in { background: var(--bg-card); border-radius: 12px 12px 12px 4px; }
.at-bolha--out { background: var(--accent-soft); border-color: var(--accent-border); border-radius: 12px 12px 4px 12px; }
.at-bolha--sistema { background: var(--info-soft); border-color: color-mix(in srgb, var(--info) 25%, transparent); border-radius: 12px 12px 4px 12px; }
.at-bolha__texto { margin: 0; font: 400 14px/1.5 var(--font-ui); color: var(--text-primary); white-space: pre-wrap; overflow-wrap: anywhere; }
.at-bolha .sp-anexo { margin-top: 6px; }
.at-bolha .sp-anexo--imagem img { max-width: 100%; max-height: 260px; border-radius: 8px; display: block; }
.at-msg__autor { margin: 0 0 4px; display: flex; align-items: center; gap: 5px; font-size: 11.5px; color: var(--text-muted); }
.at-msg--sistema .at-msg__autor { color: var(--info); }
.at-msg__meta { margin: 3px 2px 0; font-size: 11px; color: var(--text-muted); display: flex; gap: 6px; }
.at-msg__meta:empty { display: none; }
.at-msg__erro { margin: 3px 2px 0; font-size: 12px; color: var(--danger); }
.at-modelo { color: var(--warning); font-weight: 600; }
.at-entrega { font-weight: 500; }
.at-entrega--read { color: var(--accent-text); }
.at-entrega--failed { color: var(--danger); font-weight: 700; }

.at-nota {
  margin: 4px 16px; padding: 9px 13px; border-radius: var(--ds-r-sm, 6px);
  background: var(--warning-soft); border: 1px solid color-mix(in srgb, var(--warning) 28%, transparent); border-left: 3px solid var(--warning);
}
.at-nota__topo { margin: 0 0 4px; display: flex; align-items: center; gap: 5px; font-size: 11px; color: var(--text-muted); }
.at-nota__topo strong { color: var(--warning); font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; }
.at-nota__topo svg, .at-ctx__nota-topo svg { width: 12px; height: 12px; fill: none; stroke: var(--warning); stroke-width: 2; }
.at-nota__texto { margin: 0; font-size: 13.5px; line-height: 1.5; color: var(--text-secondary); white-space: pre-wrap; overflow-wrap: anywhere; }
.at-somente-leitura { margin: 0; padding: 12px 16px; border-top: 1px solid var(--border); color: var(--text-muted); font-size: 13px; }

/* compositor */
.at-comp { flex: none; border-top: 1px solid var(--border); background: var(--bg-card); transition: background-color 160ms var(--easing); }
.at-comp.is-nota { background: color-mix(in srgb, var(--warning) 7%, var(--bg-card)); }
.at-comp__abas { display: flex; padding: 0 12px; border-bottom: 1px solid var(--border); }
.at-comp.is-nota .at-comp__abas { border-bottom-color: color-mix(in srgb, var(--warning) 30%, transparent); }
.at-comp__abas button {
  appearance: none; border: 0; background: none; cursor: pointer; padding: 10px 12px; margin-bottom: -1px; min-height: 40px;
  font: 500 13px/1 var(--font-ui); color: var(--text-muted); border-bottom: 2px solid transparent;
}
.at-comp__abas button[aria-selected="true"] { color: var(--text-primary); font-weight: 600; border-bottom-color: var(--accent); }
.at-comp__abas button[data-modo="nota"][aria-selected="true"] { border-bottom-color: var(--warning); }
.at-comp__abas button:focus-visible { outline: 2px solid var(--focus-ring); outline-offset: -2px; }
.at-janela { margin: 0; padding: 6px 16px; font-size: 12px; color: var(--text-muted); border-bottom: 1px solid var(--border); }
.at-janela--ok { color: var(--success); }
.at-janela--alerta { color: var(--warning); background: var(--warning-soft); }
.at-janela--erro { color: var(--danger); background: var(--danger-soft); }
.at-janela--nota { color: var(--warning); border-bottom-color: transparent; }
.at-comp__campo { position: relative; padding: 8px 16px 0; }
.at-comp__campo textarea {
  width: 100%; min-height: 64px; max-height: 200px; resize: none; border: 0; outline: 0; background: transparent;
  color: var(--text-primary); font: 400 14px/1.5 var(--font-ui); caret-color: var(--accent); padding: 4px 0;
}
.at-comp__campo textarea::placeholder { color: var(--text-placeholder); }
.at-comp__anexo { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin: 4px 16px 0; padding: 6px 6px 6px 10px; border: 1px solid var(--border); border-radius: var(--ds-r-sm, 6px); background: var(--bg-subtle); font-size: 12.5px; }
.at-comp__anexo[hidden] { display: none; }
.at-comp__arq { display: inline-flex; align-items: center; gap: 6px; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-comp__arq svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 1.75; flex: none; }
.at-comp__arq small { color: var(--text-muted); }
.at-comp__barra { display: flex; align-items: center; gap: 4px; padding: 6px 10px 10px; }
.at-comp__acao { color: var(--text-muted); cursor: pointer; }
.at-comp__acao[aria-expanded="true"] { color: var(--accent-text); background: var(--accent-soft); }
.at-comp__esp { flex: 1; }
.at-comp__dica { font-size: 11px; color: var(--text-disabled); margin-right: 8px; user-select: none; }

/* MacroPicker (respostas rápidas) */
.at-macros {
  position: absolute; left: 12px; bottom: calc(100% + 6px); width: min(360px, calc(100% - 24px)); max-height: 330px;
  display: flex; flex-direction: column; overflow: hidden; z-index: 20;
  background: var(--bg-card); border-radius: var(--ds-r-lg, 12px); box-shadow: var(--ds-pop-shadow);
}
.at-macros[hidden] { display: none; }
.at-macros.is-barra .at-macros__busca { display: none; }
.at-macros__busca { display: flex; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--border); color: var(--text-muted); }
.at-macros__busca svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 2; flex: none; }
.at-macros__busca input { flex: 1; border: 0; outline: 0; background: transparent; color: var(--text-primary); font: 400 13px/1 var(--font-ui); }
.at-macros__lista { list-style: none; margin: 0; padding: 6px; overflow-y: auto; }
.at-macros__vazio { padding: 12px 10px 6px; text-align: center; font-size: 13px; color: var(--text-muted); }
.at-macros__lista li:last-child .ds-btn { margin: 4px auto 6px; display: flex; }
.at-macro {
  appearance: none; width: 100%; text-align: left; border: 0; background: none; cursor: pointer; padding: 8px 10px; border-radius: var(--ds-r-sm, 6px);
  display: flex; flex-direction: column; gap: 2px; color: inherit;
}
.at-macro.is-ativa, .at-macro:hover { background: var(--accent-soft); }
.at-macro__l1 { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: 13px; color: var(--text-primary); }
.at-macro__atalho { font-size: 11.5px; color: var(--accent-text); font-weight: 600; }
.at-macro__texto { font-size: 12px; color: var(--text-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ── Coluna C: painel do cliente ── */
.at-ctx { display: flex; flex-direction: column; min-height: 0; overflow-y: auto; overscroll-behavior: contain; border-left: 1px solid var(--border); background: var(--bg-primary); }
.at-ctx:focus { outline: none; }
.at-caixa[data-layout="estreito"] .at-ctx { border-left: 0; }
.at-ctx__topo { padding: 8px 10px; border-bottom: 1px solid var(--border); }
.at-ctx__sec { padding: 14px 16px; border-bottom: 1px solid var(--border); }
.at-ctx__rot { margin: 0 0 10px; font: 600 11px/1.3 var(--font-ui); text-transform: uppercase; letter-spacing: 0.06em; color: var(--text-muted); }
.at-ctx__contato { display: flex; flex-direction: column; align-items: center; text-align: center; gap: 3px; }
.at-ctx__contato .at-av { margin-bottom: 6px; }
.at-ctx__nome { margin: 0; font: 600 16px/1.3 var(--font-ui); color: var(--text-primary); overflow-wrap: anywhere; }
.at-ctx__forte { margin: 0 0 4px; font: 600 14px/1.35 var(--font-ui); color: var(--text-primary); }
.at-ctx__linha { margin: 0; font-size: 13px; line-height: 1.5; color: var(--text-secondary); overflow-wrap: anywhere; }
.at-ctx__linha a { color: var(--accent-text); }
.at-ctx__obs { margin: 8px 0 0; padding: 8px 10px; border-radius: var(--ds-r-sm, 6px); background: var(--bg-subtle); font-size: 12.5px; color: var(--text-secondary); white-space: pre-wrap; }
.at-ctx__vazio { margin: 0; font-size: 12.5px; color: var(--text-disabled); }
.at-ctx__acoes { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.at-ctx__bloco { margin-top: 10px; width: 100%; }
.at-ctx__campo { display: flex; flex-direction: column; gap: 4px; margin-top: 8px; font-size: 12px; color: var(--text-muted); }
.at-ctx__campo:first-of-type { margin-top: 0; }
.at-ctx__campo .ds-input, .at-ctx__campo select, .at-ctx__campo input, .at-ctx__campo textarea {
  width: 100%; min-height: 34px; padding: 6px 10px; border: 1px solid var(--border-strong); border-radius: var(--ds-r-sm, 6px);
  background: var(--bg-card); color: var(--text-primary); font: 400 13px/1.4 var(--font-ui);
}
.at-ctx__campo select { padding-right: 28px; }
.at-ctx__nova-nota { resize: vertical; }
.at-ctx__sla { display: flex; flex-direction: column; gap: 4px; margin-top: 10px; }
.at-ctx__sla .sp-sla { font-size: 11.5px; }
.at-ctx__det { margin-top: 8px; font-size: 12.5px; }
.at-ctx__det summary { cursor: pointer; color: var(--accent-text); }
.at-ctx__lista { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.at-ctx__det .at-ctx__lista li { display: flex; flex-direction: column; padding: 4px 0; }
.at-ctx__det small { color: var(--text-muted); }
.at-ctx__item {
  appearance: none; width: 100%; text-align: left; cursor: pointer; padding: 8px 10px; border-radius: var(--ds-r-sm, 6px);
  border: 1px solid var(--border); background: var(--bg-card); color: inherit; display: flex; flex-direction: column; gap: 5px;
}
@media (hover: hover) { .at-ctx__item:hover { border-color: var(--border-strong); background: var(--ds-hover); } }
.at-ctx__item:focus-visible { outline: 2px solid var(--focus-ring); outline-offset: 1px; }
.at-ctx__item-l1 { font-size: 13px; color: var(--text-primary); line-height: 1.35; overflow-wrap: anywhere; }
.at-ctx__item-l2 { display: flex; align-items: center; justify-content: space-between; gap: 6px; }
.at-ctx__item-l2 small { font-size: 11.5px; color: var(--text-muted); }
.at-fat { padding: 8px 10px; border-radius: var(--ds-r-sm, 6px); background: var(--bg-card); border: 1px solid var(--border); display: flex; flex-direction: column; gap: 5px; }
.at-fat__l1 { display: flex; justify-content: space-between; gap: 8px; font-size: 13px; color: var(--text-primary); }
.at-fat__l1 span { min-width: 0; overflow-wrap: anywhere; }
.at-fat__l1 strong { flex: none; font-weight: 600; }
.at-fat__l2 { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 10px; font-size: 12px; color: var(--text-muted); }
.at-fat__link { appearance: none; border: 0; background: none; padding: 0; cursor: pointer; color: var(--accent-text); font: 600 12px/1.4 var(--font-ui); text-decoration: underline; text-underline-offset: 2px; }
.at-ctx__sec > .ds-btn--ghost { margin-top: 8px; }
.at-tags { display: flex; flex-wrap: wrap; gap: 6px; }
.at-tag { display: inline-flex; align-items: center; gap: 4px; height: 24px; padding: 0 4px 0 9px; border-radius: 999px; background: var(--bg-subtle); border: 1px solid var(--border-strong); font-size: 12px; color: var(--text-secondary); }
.at-tag button { appearance: none; border: 0; background: none; cursor: pointer; width: 20px; height: 20px; display: inline-grid; place-items: center; border-radius: 50%; color: var(--text-muted); }
.at-tag button:hover { background: var(--ds-hover); color: var(--text-primary); }
.at-tag svg { width: 11px; height: 11px; fill: none; stroke: currentColor; stroke-width: 2.4; stroke-linecap: round; }
.at-ctx__notas { list-style: none; margin: 0 0 8px; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.at-ctx__notas li { padding: 8px 10px; border-radius: var(--ds-r-sm, 6px); background: var(--warning-soft); border: 1px solid color-mix(in srgb, var(--warning) 24%, transparent); }
.at-ctx__notas p { margin: 0; font-size: 12.5px; color: var(--text-secondary); white-space: pre-wrap; overflow-wrap: anywhere; }
.at-ctx__nota-topo { display: flex; align-items: center; gap: 4px; margin-bottom: 3px !important; font-size: 11px !important; color: var(--warning) !important; font-weight: 600; }

/* ══ Kanban ══ */
.at-kanban[hidden] { display: none; }
.at-kanban__barra { display: flex; align-items: center; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin: 0 0 10px; font-size: 13px; }
.at-kanban__barra p { margin: 0; }
.at-kanban__esq { flex-direction: row; }
.at-kanban__esq .ds-skeleton__block { flex: 1; height: 240px; }
.at-cartao { display: flex; flex-direction: column; gap: 6px; }
.at-cartao__l1 { display: flex; align-items: center; gap: 8px; min-width: 0; }
.at-cartao__nome { flex: 1; min-width: 0; font: 600 13.5px/1.3 var(--font-ui); color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-cartao__previa { margin: 0; font-size: 12.5px; line-height: 1.4; color: var(--text-secondary); display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.at-cartao__l3 { display: flex; align-items: center; gap: 6px; font-size: 11.5px; color: var(--text-muted); }
.at-cartao__l3 .at-item__cliente { flex: 1; }
.at-cartao .at-sla { align-self: flex-start; }

/* ══ Abrir chamado ══ */
.at-ch__sel { display: flex; gap: 6px; margin-bottom: 6px; }
.at-ch__msgs { list-style: none; margin: 0; padding: 0; max-height: 200px; overflow-y: auto; display: flex; flex-direction: column; gap: 4px; border: 1px solid var(--border); border-radius: var(--ds-r-md, 8px); padding: 6px; }
.at-ch__msg { display: flex; gap: 10px; align-items: flex-start; padding: 8px; border-radius: var(--ds-r-sm, 6px); cursor: pointer; font-size: 13px; line-height: 1.45; color: var(--text-secondary); }
.at-ch__msg:hover { background: var(--ds-hover); }
.at-ch__msg input { margin-top: 3px; width: 16px; height: 16px; flex: none; accent-color: var(--accent); }
.at-ch__msg strong { color: var(--text-primary); font-weight: 600; }
.at-ch__msg small { color: var(--text-muted); }
.at-ch__msg.is-in { border-left: 2px solid var(--border-strong); }

/* ══ Busca global ══ */
.at-busca-g { align-items: flex-start; padding-top: min(14vh, 120px); }
.at-bg { width: 100%; max-width: 580px; background: var(--bg-card); border-radius: var(--ds-r-xl, 16px); box-shadow: var(--ds-pop-shadow); overflow: hidden; display: flex; flex-direction: column; max-height: calc(100dvh - 2 * min(14vh, 120px)); }
.at-bg__campo { display: flex; align-items: center; gap: 10px; padding: 12px 12px 12px 16px; border-bottom: 1px solid var(--border); color: var(--text-muted); }
.at-bg__campo > svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 2; flex: none; }
.at-bg__campo input { flex: 1; min-width: 0; border: 0; outline: 0; background: transparent; color: var(--text-primary); font: 400 16px/1.3 var(--font-ui); }
.at-bg__carregando { width: 14px; height: 14px; border-radius: 50%; border: 2px solid var(--text-muted); border-right-color: transparent; animation: at-gira 700ms linear infinite; }
.at-bg__carregando[hidden] { display: none; }
@keyframes at-gira { to { transform: rotate(360deg); } }
.at-bg__lista { overflow-y: auto; padding: 6px; min-height: 80px; }
.at-bg__grupo { margin: 8px 10px 4px; font: 600 11px/1.3 var(--font-ui); text-transform: uppercase; letter-spacing: 0.06em; color: var(--text-muted); }
.at-bg__item { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: var(--ds-r-md, 8px); cursor: pointer; min-height: 44px; }
.at-bg__item[aria-selected="true"] { background: var(--accent-soft); }
.at-bg__ic { width: 28px; height: 28px; flex: none; display: inline-grid; place-items: center; border-radius: 50%; background: var(--bg-subtle); color: var(--text-secondary); }
.at-bg__ic svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 1.75; stroke-linecap: round; stroke-linejoin: round; }
.at-bg__txt { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.at-bg__l1 { font: 500 14px/1.3 var(--font-ui); color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-bg__l1 small { color: var(--text-muted); font-weight: 400; }
.at-bg__l2 { font-size: 12.5px; color: var(--text-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-bg__dir { flex: none; font-size: 11.5px; color: var(--text-muted); max-width: 40%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.at-bg__vazio { padding: 26px 16px; text-align: center; color: var(--text-muted); font-size: 14px; margin: 0; }
.at-bg__rodape { display: flex; gap: 16px; margin: 0; padding: 8px 16px; border-top: 1px solid var(--border); font-size: 11.5px; color: var(--text-muted); }
.at-bg__rodape kbd { margin-right: 4px; font: 500 11px/1 var(--font-ui); border: 1px solid var(--border-strong); border-radius: 4px; padding: 2px 5px; }

/* ══ Responsivo ══ */
@media (max-width: 1279px) { .at { --at-lista: 290px; } }
@media (max-width: 900px) {
  .at .ds-page-header { gap: 10px; }
  .at .ds-page-header__actions { width: 100%; }
  .at-topo__desc { display: none; }
  .at-buscar span, .at-buscar kbd { display: none; }
  .at-buscar { width: var(--ds-h-md, 36px); padding: 0; }
  .at-caixa { height: calc(100dvh - var(--topbar-height, 56px) - 150px); min-height: 440px; border-radius: var(--ds-r-md, 8px); }
  .at-msg__col, .at-msg--out .at-bolha { max-width: 84%; }
  .at-comp__dica { display: none; }
  .at-cab__l1 { padding-left: 6px; }
  .at-item { min-height: 64px; }
}
@media (pointer: coarse) {
  .at-mini__sel, .at-busca, .at-chip { height: 40px; }
  .at-segmento button, .at-vistas button { min-height: 36px; }
  .at-tag button { width: 28px; height: 28px; }
}
@media (prefers-reduced-motion: reduce) {
  .at-item, .at-comp, .at-segmento button, .at-vistas button { transition: none; }
  .at-bg__carregando { animation-duration: 2s; }
}
.at-aviso[hidden] { display: none; }

/* ══ Celular (app instalado e navegador estreito) ══ */
.at-av--5 { box-shadow: inset 0 0 0 1px var(--border-strong); }
@media (max-width: 900px) {
  .at-txt-longo { display: none; }
  .at-topo > div:first-child { display: none; }
  .at .ds-page-header { margin-bottom: 10px; }
  .at .ds-page-header__actions { flex-wrap: nowrap; justify-content: space-between; }
  .at-segmento { flex: none; }
  .at-caixa[data-layout="estreito"] .at-so-sem-ctx span { display: none; }
  .at-caixa[data-layout="estreito"] .at-so-sem-ctx { width: var(--ds-h-sm, 30px); padding: 0; }
  .at-caixa[data-layout="estreito"] .at-cab__l1 > .at-av { display: none; }
  .at.is-foco .at-topo, .at.is-foco .at-aviso { display: none; }
  .at.is-foco .at-caixa { height: calc(100dvh - var(--topbar-height, 56px) - 40px); }
}
html.bk-app .at-caixa {
  height: calc(100dvh - var(--bk-appbar-h, 52px) - var(--bk-safe-top, 0px) - var(--bk-tab-h, 58px) - var(--bk-safe-bottom, 0px) - 38px - 56px);
  min-height: 380px;
}
html.bk-app .at.is-foco .at-caixa {
  height: calc(100dvh - var(--bk-appbar-h, 52px) - var(--bk-safe-top, 0px) - var(--bk-tab-h, 58px) - var(--bk-safe-bottom, 0px) - 38px);
  margin: 0 -14px; border-left: 0; border-right: 0; border-radius: 0;
}
html.bk-app.bk-kb .at.is-foco .at-caixa { height: calc(100dvh - var(--bk-appbar-h, 52px) - var(--bk-safe-top, 0px) - 38px); }