/* ══════════════════════════════════════════════════════
   Suporte ao cliente — BKon OS (ver js/suporte.js)
   Só tokens do portal (portal.css): funciona nos dois temas.
   Prefixo sp- em tudo para não colidir com outros módulos.
══════════════════════════════════════════════════════ */

.sp .sr-only, .sp-modal-fundo .sr-only, .sp-gaveta .sr-only {
  position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap;
}
.sp-sem-rolagem { overflow: hidden; }

/* ── Topo e alternador ─────────────────────────────── */
.sp-acoes-topo { flex-wrap: wrap; gap: 8px; }
.sp-alternar {
  display: inline-flex; border: 1px solid var(--border-strong); border-radius: var(--radius-md);
  background: var(--bg-raised); padding: 2px;
}
.sp-alternar button {
  min-height: 36px; padding: 0 12px; border-radius: var(--radius-sm);
  font-size: 13px; color: var(--text-secondary);
  transition: background var(--duration-fast) var(--easing), color var(--duration-fast) var(--easing);
}
.sp-alternar button[aria-pressed="true"] { background: var(--bg-card); color: var(--text-primary); box-shadow: var(--shadow-card); }
.sp-alternar button:focus-visible, .sp-kpi:focus-visible, .sp-item:focus-visible, .sp-voltar:focus-visible,
.sp-modo button:focus-visible, .sp-abas button:focus-visible, .sp-ajuda__item:focus-visible, .sp-sugestao__titulo:focus-visible {
  outline: 2px solid var(--border-focus); outline-offset: 2px;
}

.sp-aviso {
  margin-bottom: 12px; padding: 10px 14px; border-radius: var(--radius-md);
  background: var(--warning-soft); border: 1px solid var(--border); color: var(--text-primary); font-size: 13px; line-height: 1.5;
}
.sp-aviso__envs { color: var(--text-secondary); font-family: var(--font-mono); font-size: 12px; }

/* ── Indicadores ───────────────────────────────────── */
.sp-kpis { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px; margin-bottom: 12px; }
.sp-kpi {
  display: flex; flex-direction: column; align-items: flex-start; gap: 2px; text-align: left;
  min-height: 64px; padding: 10px 12px; border-radius: var(--radius-md);
  background: var(--bg-card); border: 1px solid var(--border);
  transition: border-color var(--duration-fast) var(--easing);
}
button.sp-kpi:hover { border-color: var(--border-strong); }
.sp-kpi__valor { font-size: 20px; font-weight: 600; color: var(--text-primary); font-variant-numeric: tabular-nums; line-height: 1.2; }
.sp-kpi__rotulo { font-size: 12px; color: var(--text-muted); line-height: 1.3; }
.sp-kpi--info    .sp-kpi__valor { color: var(--info); }
.sp-kpi--accent  .sp-kpi__valor { color: var(--accent); }
.sp-kpi--warning .sp-kpi__valor { color: var(--warning); }
.sp-kpi--danger  .sp-kpi__valor { color: var(--danger); }
.sp-kpi--danger { border-color: var(--danger-soft); }

/* ── Filtros ───────────────────────────────────────── */
.sp-filtros { flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.sp-filtros .form-input { min-height: 40px; }
.sp-busca { flex: 1 1 260px; min-width: 0; }
.sp-check { display: inline-flex; align-items: center; gap: 6px; min-height: 40px; font-size: 13px; color: var(--text-secondary); cursor: pointer; }
.sp-check input { width: 18px; height: 18px; accent-color: var(--accent); }

/* ── Caixa de entrada: lista + conversa ────────────── */
.sp-caixa {
  display: grid; grid-template-columns: minmax(280px, 360px) 1fr; gap: 12px;
  height: calc(100vh - 330px); min-height: 480px;
}
.sp-caixa[hidden], .sp-quadro[hidden] { display: none; }
.sp--cliente .sp-caixa { height: calc(100vh - 300px); }
.sp-lista {
  list-style: none; margin: 0; padding: 4px; overflow-y: auto; overscroll-behavior: contain;
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius-lg);
}
.sp-lista > li + li { margin-top: 2px; }
.sp-item {
  display: flex; flex-direction: column; gap: 3px; width: 100%; text-align: left;
  padding: 10px 12px; border-radius: var(--radius-md); border: 1px solid transparent;
  transition: background var(--duration-fast) var(--easing);
}
.sp-item:hover { background: var(--bg-card-hover); }
.sp-item.is-ativo { background: var(--accent-soft); border-color: var(--accent-border); }
.sp-item__topo { display: flex; align-items: baseline; gap: 8px; min-width: 0; }
.sp-item__num { font-family: var(--font-mono); font-size: 12px; color: var(--text-muted); font-variant-numeric: tabular-nums; flex: none; }
.sp-item__nome { font-size: 13px; font-weight: 500; color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; min-width: 0; flex: 1; }
.sp-item.is-nao-lido .sp-item__nome, .sp-item.is-nao-lido .sp-item__assunto { font-weight: 650; }
.sp-item__quando { font-size: 12px; color: var(--text-muted); flex: none; font-variant-numeric: tabular-nums; }
.sp-item__assunto { font-size: 13px; color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-item__previa { font-size: 12px; color: var(--text-secondary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-item__selos { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; margin-top: 2px; }
.sp-canal { font-size: 11px; color: var(--text-muted); }
.sp-canal--whatsapp::before { content: ''; display: inline-block; width: 6px; height: 6px; border-radius: 50%; background: var(--success); margin-right: 4px; vertical-align: middle; }
.sp-naolidas, .sp-nav-conta {
  display: inline-flex; align-items: center; justify-content: center; min-width: 20px; height: 20px; padding: 0 6px;
  border-radius: var(--radius-full); background: var(--accent); color: var(--accent-text-on);
  font-size: 11px; font-weight: 600; font-variant-numeric: tabular-nums; margin-left: auto;
}
.sp-nav-conta { margin-left: auto; }

.sp-conversa-area {
  min-width: 0; display: flex; flex-direction: column; overflow: hidden;
  background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius-lg);
}
.sp-estado { padding: 32px 16px; }
.sp-conversa-area > .sp-estado { margin: auto; }
.sp-conv__carregando { padding: 16px; }

/* ── Conversa ──────────────────────────────────────── */
.sp-conv { display: flex; flex-direction: column; height: 100%; min-height: 0; }
.sp-conv__topo { padding: 12px 16px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 8px; }
.sp-conv__linha1 { display: flex; gap: 8px; align-items: flex-start; }
.sp-conv__titulo { min-width: 0; flex: 1; }
.sp-conv__num { font-family: var(--font-mono); font-size: 12px; color: var(--text-muted); margin: 0; }
.sp-conv__assunto { font-size: 16px; font-weight: 600; color: var(--text-primary); margin: 2px 0; line-height: 1.3; overflow-wrap: anywhere; }
.sp-conv__quem { margin: 0; font-size: 13px; color: var(--text-secondary); display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.sp-conv__cliente { font-weight: 500; color: var(--text-primary); }
.sp-conv__cliente--anon { color: var(--warning); }
.sp-conv__det { color: var(--text-muted); font-variant-numeric: tabular-nums; }
.sp-voltar {
  display: inline-flex; align-items: center; justify-content: center; flex: none;
  width: 40px; height: 40px; border-radius: var(--radius-md); color: var(--text-secondary);
}
.sp-voltar:hover { background: var(--bg-card-hover); color: var(--text-primary); }
.sp-voltar svg { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.sp-so-celular { display: none; }

.sp-conv__sla { display: flex; flex-wrap: wrap; gap: 6px; }
.sp-sla {
  font-size: 12px; padding: 3px 8px; border-radius: var(--radius-full);
  background: var(--bg-subtle); color: var(--text-secondary); font-variant-numeric: tabular-nums;
}
.sp-sla--no_prazo, .sp-sla--cumprido { background: var(--success-soft); color: var(--success); }
.sp-sla--perto { background: var(--warning-soft); color: var(--warning); }
.sp-sla--estourado, .sp-sla--violado { background: var(--danger-soft); color: var(--danger); }

.sp-conv__controles { display: flex; flex-wrap: wrap; gap: 8px; align-items: flex-end; }
.sp-campo { display: flex; flex-direction: column; gap: 3px; font-size: 11px; color: var(--text-muted); min-width: 140px; }
.sp-campo .form-input { min-height: 40px; }
.sp-campo--linha { flex-direction: row; align-items: center; gap: 6px; min-width: 0; }
.sp-campo--linha .form-input { width: auto; }
.sp-conv__botoes { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-left: auto; }
.sp-conv__botoes .btn, .sp-comp__acoes .btn { min-height: 40px; }

.sp-tags { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.sp-tag {
  display: inline-flex; align-items: center; gap: 2px; padding: 2px 4px 2px 10px; border-radius: var(--radius-full);
  background: var(--bg-subtle); border: 1px solid var(--border); font-size: 12px; color: var(--text-secondary);
}
.sp-tag button { width: 28px; height: 28px; border-radius: var(--radius-full); color: var(--text-muted); font-size: 16px; line-height: 1; }
.sp-tag button:hover { color: var(--danger); background: var(--danger-soft); }
.sp-tag-nova .form-input { min-height: 32px; padding: 4px 10px; width: 190px; font-size: 12px; }

.sp-conv__msgs {
  flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain;
  padding: 16px; display: flex; flex-direction: column; gap: 8px; background: var(--bg-subtle);
}
.sp-conv__vazio { margin: auto; color: var(--text-muted); font-size: 13px; }
.sp-dia { text-align: center; margin: 8px 0 2px; }
.sp-dia span { font-size: 11px; color: var(--text-muted); background: var(--bg-card); border: 1px solid var(--border); padding: 2px 10px; border-radius: var(--radius-full); font-variant-numeric: tabular-nums; }

.sp-bolha {
  max-width: min(78%, 560px); padding: 8px 12px; border-radius: var(--radius-lg);
  background: var(--bg-card); border: 1px solid var(--border); box-shadow: var(--shadow-card);
}
.sp-bolha--cliente { align-self: flex-start; border-bottom-left-radius: var(--radius-sm); }
.sp-bolha--bkon { align-self: flex-end; background: var(--accent-soft); border-color: var(--accent-border); border-bottom-right-radius: var(--radius-sm); }
.sp-bolha--sistema { background: var(--bg-raised); border-style: dashed; border-color: var(--border-strong); }
.sp-bolha--nota { align-self: stretch; max-width: none; background: var(--warning-soft); border: 1px solid var(--warning); border-left-width: 4px; border-radius: var(--radius-md); }
.sp-bolha__autor { font-size: 11px; font-weight: 600; color: var(--text-secondary); margin-bottom: 2px; }
.sp-bolha--nota .sp-bolha__autor { color: var(--warning); }
.sp-bolha__modelo { font-weight: 400; color: var(--text-muted); }
.sp-bolha__texto { margin: 0; font-size: 14px; line-height: 1.5; color: var(--text-primary); white-space: pre-wrap; overflow-wrap: anywhere; }
.sp-bolha__erro { margin: 4px 0 0; font-size: 12px; color: var(--danger); }
.sp-bolha__rodape { display: flex; gap: 8px; justify-content: flex-end; align-items: center; margin-top: 4px; font-size: 11px; color: var(--text-muted); font-variant-numeric: tabular-nums; }
.sp-entrega { font-weight: 500; }
.sp-entrega--read { color: var(--accent); }
.sp-entrega--delivered { color: var(--text-secondary); }
.sp-entrega--failed { color: var(--danger); }
.sp-entrega--pending { font-style: italic; }

.sp-anexo { display: block; margin-top: 6px; }
.sp-anexo--imagem img { display: block; max-width: 100%; max-height: 280px; border-radius: var(--radius-md); border: 1px solid var(--border); background: var(--bg-raised); }
.sp-anexo--midia { width: 100%; max-width: 360px; }
.sp-anexo--doc {
  display: inline-flex; align-items: center; gap: 8px; padding: 8px 10px; min-height: 40px;
  border-radius: var(--radius-md); background: var(--bg-raised); border: 1px solid var(--border);
  color: var(--text-primary); font-size: 13px; text-decoration: none; max-width: 100%;
}
.sp-anexo--doc span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-anexo--doc small { color: var(--text-muted); flex: none; }
.sp-anexo--doc svg { width: 18px; height: 18px; flex: none; fill: none; stroke: currentColor; stroke-width: 1.6; }
.sp-anexo--pendente { font-size: 12px; color: var(--text-muted); font-style: italic; }

/* ── Compositor ────────────────────────────────────── */
.sp-conv__compositor { border-top: 1px solid var(--border); padding: 10px 12px; display: flex; flex-direction: column; gap: 8px; background: var(--bg-card); }
.sp-conv__compositor.is-nota { background: var(--warning-soft); }
.sp-modo { display: inline-flex; gap: 4px; }
.sp-modo button { min-height: 36px; padding: 0 12px; border-radius: var(--radius-sm); font-size: 13px; color: var(--text-secondary); border: 1px solid transparent; }
.sp-modo button[aria-selected="true"] { color: var(--text-primary); background: var(--bg-raised); border-color: var(--border-strong); }
.sp-janela { font-size: 12px; color: var(--text-secondary); padding: 6px 10px; border-radius: var(--radius-sm); background: var(--bg-subtle); line-height: 1.45; }
.sp-janela--ok { background: var(--success-soft); color: var(--success); }
.sp-janela--alerta { background: var(--warning-soft); color: var(--warning); }
.sp-janela--erro { background: var(--danger-soft); color: var(--danger); }
.sp-janela--nota { background: transparent; color: var(--warning); padding-left: 0; }
.sp-comp__campo { position: relative; }
.sp-comp__texto { resize: none; min-height: 72px; max-height: 220px; font-size: 14px; line-height: 1.5; }
.sp-comp__anexo { display: flex; align-items: center; justify-content: space-between; gap: 8px; font-size: 13px; padding: 4px 8px; background: var(--bg-subtle); border-radius: var(--radius-sm); }
.sp-comp__anexo[hidden] { display: none; }
.sp-comp__anexo-nome { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-comp__anexo-nome small { color: var(--text-muted); }
.sp-comp__acoes { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.sp-comp__anexar { cursor: pointer; }
.sp-comp__anexar svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 1.8; }
.sp-comp__anexar:focus-within { outline: 2px solid var(--border-focus); outline-offset: 2px; }
.sp-comp__conta { font-size: 11px; color: var(--text-muted); font-variant-numeric: tabular-nums; margin-left: auto; }
.sp-comp__enviar { min-width: 96px; }

.sp-rapidas {
  position: absolute; left: 0; right: 0; bottom: calc(100% + 4px); z-index: 20;
  max-height: 280px; overflow-y: auto; padding: 4px;
  background: var(--bg-card); border: 1px solid var(--border-strong); border-radius: var(--radius-md); box-shadow: var(--shadow-card-hover);
}
.sp-rapidas[hidden] { display: none; }
.sp-rapida { display: grid; grid-template-columns: auto 1fr; gap: 0 8px; width: 100%; text-align: left; padding: 8px 10px; border-radius: var(--radius-sm); min-height: 44px; }
.sp-rapida.is-ativa, .sp-rapida:hover { background: var(--accent-soft); }
.sp-rapida__atalho { font-family: var(--font-mono); font-size: 12px; color: var(--accent-text); }
.sp-rapida__titulo { font-size: 13px; color: var(--text-primary); font-weight: 500; }
.sp-rapida__texto { grid-column: 1 / -1; font-size: 12px; color: var(--text-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-rapidas__vazio { margin: 0; padding: 10px; font-size: 13px; color: var(--text-muted); }

.sp-sugestoes { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; font-size: 12px; }
.sp-sugestoes[hidden] { display: none; }
.sp-sugestoes__rotulo { color: var(--text-muted); }
.sp-sugestao { display: inline-flex; align-items: center; gap: 4px; padding: 2px 2px 2px 8px; border-radius: var(--radius-md); background: var(--bg-subtle); border: 1px solid var(--border); }
.sp-sugestao__titulo { color: var(--accent-text); font-size: 12px; text-align: left; min-height: 32px; padding: 0 2px; text-decoration: underline; text-underline-offset: 2px; }

/* ── Quadro (kanban) ───────────────────────────────── */
.sp-cartao { display: flex; flex-direction: column; gap: 4px; }
.sp-cartao__topo { display: flex; align-items: center; gap: 8px; }
.sp-cartao__quando { font-size: 11px; color: var(--text-muted); font-variant-numeric: tabular-nums; }
.sp-cartao__assunto { margin: 0; font-size: 13px; font-weight: 500; color: var(--text-primary); line-height: 1.35; overflow-wrap: anywhere; }
.sp-cartao__nome { margin: 0; font-size: 12px; color: var(--text-secondary); }

/* ── Gaveta da conversa (quadro) ───────────────────── */
.sp-gaveta { position: fixed; inset: 0; z-index: 900; }
.sp-gaveta[hidden] { display: none; }
.sp-gaveta__fundo { position: absolute; inset: 0; background: rgba(0, 0, 0, 0.45); }
.sp-gaveta__painel {
  position: absolute; top: 0; right: 0; bottom: 0; width: min(720px, 100%);
  background: var(--bg-card); border-left: 1px solid var(--border-strong); box-shadow: var(--shadow-card-hover);
  display: flex; flex-direction: column; outline: none;
  animation: spGaveta var(--duration-slow) var(--easing-out) both;
}
.sp-gaveta__corpo { flex: 1; min-height: 0; display: flex; flex-direction: column; }
@keyframes spGaveta { from { transform: translateX(24px); opacity: 0; } to { transform: none; opacity: 1; } }

/* ── Modais ────────────────────────────────────────── */
.sp-modal { max-width: 520px; max-height: calc(100vh - 32px); display: flex; flex-direction: column; }
.sp-modal--largo { max-width: 760px; }
.sp-modal__corpo { overflow-y: auto; min-height: 0; }
.sp-modal__texto { font-size: 13px; color: var(--text-secondary); line-height: 1.5; margin: 0 0 12px; }
.sp-modal .form-actions .btn { min-height: 40px; }
.sp-fieldset { border: 1px solid var(--border); border-radius: var(--radius-md); padding: 12px; margin: 0 0 12px; }
.sp-fieldset legend { padding: 0 6px; font-size: 12px; font-weight: 600; color: var(--text-secondary); }
.sp-fieldset .sp-check { display: flex; align-items: flex-start; min-height: 40px; padding: 6px 0; line-height: 1.4; }
.sp-fieldset .sp-check input { margin-top: 1px; flex: none; }
.sp-dias { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 8px; }
.sp-dia-check { display: inline-flex; align-items: center; gap: 4px; min-height: 40px; padding: 0 10px; border: 1px solid var(--border-strong); border-radius: var(--radius-md); font-size: 13px; cursor: pointer; }
.sp-dia-check:has(input:checked) { background: var(--accent-soft); border-color: var(--accent-border); }
.sp-status-lista { list-style: none; margin: 0; padding: 0; font-size: 13px; display: flex; flex-direction: column; gap: 4px; }
.sp-status-lista li::before { content: ''; display: inline-block; width: 8px; height: 8px; border-radius: 50%; margin-right: 8px; vertical-align: middle; }
.sp-status-lista .is-ok::before { background: var(--success); }
.sp-status-lista .is-falta::before { background: var(--warning); }
.sp-tabela-sla { width: 100%; border-collapse: collapse; font-size: 13px; font-variant-numeric: tabular-nums; margin-bottom: 8px; }
.sp-tabela-sla th, .sp-tabela-sla td { padding: 6px 8px; border-bottom: 1px solid var(--border); text-align: left; white-space: nowrap; }
.sp-tabela-sla thead th { font-size: 11px; color: var(--text-muted); font-weight: 500; }
.sp-tabela-sla td .form-input { width: 84px; min-height: 40px; display: inline-block; }

.sp-rr-lista ul { list-style: none; margin: 0 0 12px; padding: 0; }
.sp-rr-item { display: flex; gap: 12px; justify-content: space-between; align-items: flex-start; padding: 10px 0; border-bottom: 1px solid var(--border); }
.sp-rr-item p { margin: 4px 0 0; font-size: 12px; color: var(--text-secondary); white-space: pre-wrap; overflow-wrap: anywhere; }
.sp-rr-item__acoes { display: flex; gap: 4px; flex: none; }
.sp-rr-item__acoes .btn { min-height: 36px; }
.sp-rr-form { border-top: 1px solid var(--border); padding-top: 12px; }

/* ── Base de conhecimento ──────────────────────────── */
.sp-kb__filtros { margin-bottom: 8px; flex-wrap: wrap; gap: 8px; }
.sp-kb__filtros[hidden], .sp-kb__lista[hidden], .sp-kb__form[hidden] { display: none; }
.sp-kb__corpo { font-family: var(--font-mono); font-size: 13px; line-height: 1.5; resize: vertical; }
.sp-kb__previa { margin-bottom: 12px; }
.sp-kb__previa summary { cursor: pointer; font-size: 13px; color: var(--accent-text); min-height: 32px; display: flex; align-items: center; }
.sp-kb__previa .sp-artigo { padding: 12px; border: 1px solid var(--border); border-radius: var(--radius-md); background: var(--bg-subtle); }

.sp-artigo { font-size: 14px; line-height: 1.65; color: var(--text-primary); overflow-wrap: anywhere; }
.sp-artigo h3 { font-size: 17px; margin: 16px 0 6px; }
.sp-artigo h4 { font-size: 15px; margin: 14px 0 4px; }
.sp-artigo p { margin: 0 0 10px; }
.sp-artigo ul, .sp-artigo ol { margin: 0 0 10px; padding-left: 22px; }
.sp-artigo li + li { margin-top: 2px; }
.sp-artigo code { font-family: var(--font-mono); font-size: 0.9em; background: var(--bg-subtle); border: 1px solid var(--border); padding: 0 4px; border-radius: 4px; }
.sp-artigo a { color: var(--accent-text); text-underline-offset: 2px; }

/* ── Relatório ─────────────────────────────────────── */
.sp-kpis--rel { grid-template-columns: repeat(auto-fill, minmax(130px, 1fr)); }
.sp-rel__titulo { font-size: 14px; font-weight: 600; margin: 16px 0 8px; color: var(--text-primary); }
.sp-barras { display: flex; flex-direction: column; gap: 6px; }
.sp-barra { display: grid; grid-template-columns: 56px 1fr 40px; align-items: center; gap: 8px; font-size: 12px; font-variant-numeric: tabular-nums; }
.sp-barra__rot { color: var(--text-secondary); }
.sp-barra__trilho { height: 10px; border-radius: var(--radius-full); background: var(--bg-subtle); overflow: hidden; }
.sp-barra__valor { display: block; height: 100%; background: var(--accent); border-radius: var(--radius-full); }
.sp-barra__num { text-align: right; color: var(--text-primary); }
.sp-rel__coment { list-style: none; margin: 0; padding: 0; }
.sp-rel__coment li { padding: 8px 0; border-bottom: 1px solid var(--border); font-size: 13px; }
.sp-rel__coment p { margin: 4px 0; color: var(--text-secondary); overflow-wrap: anywhere; }
.sp-rel__coment small { color: var(--text-muted); }

/* ── Lado do cliente ───────────────────────────────── */
.sp-intro { font-size: 13px; color: var(--text-secondary); margin: -4px 0 12px; }
.sp-abas { display: flex; gap: 4px; border-bottom: 1px solid var(--border); margin-bottom: 12px; }
.sp-abas button {
  min-height: 44px; padding: 0 14px; font-size: 14px; color: var(--text-secondary);
  border-bottom: 2px solid transparent; margin-bottom: -1px;
}
.sp-abas button[aria-selected="true"] { color: var(--text-primary); border-bottom-color: var(--accent); font-weight: 500; }

.sp-ajuda { background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 8px; }
.sp-ajuda__lista { list-style: none; margin: 0; padding: 0; }
.sp-ajuda__item { display: flex; flex-direction: column; gap: 3px; width: 100%; text-align: left; padding: 12px; border-radius: var(--radius-md); min-height: 48px; }
.sp-ajuda__item:hover { background: var(--bg-card-hover); }
.sp-ajuda__titulo { font-size: 14px; font-weight: 500; color: var(--text-primary); }
.sp-ajuda__trecho { font-size: 13px; color: var(--text-secondary); line-height: 1.45; }
.sp-ajuda__meta { font-size: 12px; color: var(--text-muted); margin: 0; }
.sp-ajuda__rodape { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; padding: 12px; border-top: 1px solid var(--border); margin-top: 8px; font-size: 13px; color: var(--text-secondary); }
.sp-ajuda__rodape p { margin: 0; }
.sp-artigo-leitura { padding: 8px 8px 0; max-width: 720px; }
.sp-artigo-leitura .btn svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; }
.sp-artigo-leitura__titulo { font-size: 20px; font-weight: 600; margin: 12px 0 4px; color: var(--text-primary); outline: none; }
.sp-artigo-leitura .sp-artigo { margin-top: 12px; }

.sp-sug-cliente { margin: -4px 0 12px; padding: 10px 12px; border-radius: var(--radius-md); background: var(--info-soft); font-size: 13px; }
.sp-sug-cliente[hidden] { display: none; }
.sp-sug-cliente p { margin: 0 0 4px; color: var(--text-secondary); }
.sp-sug-cliente ul { margin: 0; padding-left: 16px; }

.sp-nps { margin-bottom: 12px; padding: 14px 16px; border-radius: var(--radius-lg); background: var(--bg-card); border: 1px solid var(--accent-border); }
.sp-nps[hidden] { display: none; }
.sp-nps__pergunta { margin: 0 0 10px; font-size: 14px; font-weight: 500; color: var(--text-primary); }
.sp-nps__notas { display: grid; grid-template-columns: repeat(11, minmax(0, 1fr)); gap: 4px; }
.sp-nps__notas button {
  min-height: 40px; border-radius: var(--radius-sm); border: 1px solid var(--border-strong);
  font-size: 14px; color: var(--text-primary); font-variant-numeric: tabular-nums;
}
.sp-nps__notas button:hover { background: var(--bg-card-hover); }
.sp-nps__notas button.is-ativa { background: var(--accent); color: var(--accent-text-on); border-color: var(--accent); }
.sp-nps__notas button:focus-visible { outline: 2px solid var(--border-focus); outline-offset: 2px; }
.sp-nps__escala { display: flex; justify-content: space-between; font-size: 11px; color: var(--text-muted); margin: 4px 0 8px; }
.sp-nps textarea { margin-bottom: 8px; }
.sp-nps textarea[hidden] { display: none; }
.sp-nps__acoes { display: flex; justify-content: flex-end; gap: 8px; }
.sp-nps__acoes .btn { min-height: 40px; }

.sp-avaliar { padding: 10px 12px; border-top: 1px solid var(--border); background: var(--bg-card); }
.sp-avaliar p { margin: 0 0 6px; font-size: 13px; color: var(--text-primary); }
.sp-estrelas { display: flex; gap: 4px; }
.sp-estrelas button { width: 44px; height: 44px; border-radius: var(--radius-md); font-size: 24px; line-height: 1; color: var(--text-disabled); border: 1px solid var(--border); }
.sp-estrelas:hover button { color: var(--warning); }
.sp-estrelas button:hover ~ button { color: var(--text-disabled); }
.sp-estrelas button:focus-visible { outline: 2px solid var(--border-focus); outline-offset: 2px; color: var(--warning); }
.sp-aviso-suave { margin: 0; padding: 8px 12px; font-size: 13px; color: var(--text-secondary); background: var(--bg-card); border-top: 1px solid var(--border); }

/* ── Celular: uma coisa de cada vez ────────────────── */
@media (max-width: 900px) {
  .sp-caixa { grid-template-columns: 1fr; height: auto; min-height: 0; }
  .sp-caixa .sp-conversa-area { display: none; }
  .sp-caixa.is-conversa .sp-lista { display: none; }
  .sp-caixa.is-conversa .sp-conversa-area { display: flex; height: calc(100dvh - 140px); min-height: 420px; }
  .sp-lista { max-height: none; }
  .sp-so-celular { display: inline-flex; }
  .sp-bolha { max-width: 88%; }
  .sp-conv__botoes { margin-left: 0; }
  .sp-campo { flex: 1 1 140px; }
  .sp-tag-nova .form-input { width: 160px; }
  .sp-comp__conta { display: none; }
  .sp-nps__notas { grid-template-columns: repeat(6, minmax(0, 1fr)); }
  .sp-tabela-sla td .form-input { width: 68px; }
}

@media (max-width: 520px) {
  .sp-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .sp-comp__acoes .sp-campo--linha { flex: 1 1 100%; }
  .sp-comp__enviar { flex: 1; }
  .sp-gaveta__painel { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
  .sp-gaveta__painel { animation: none; }
  .sp-alternar button, .sp-item, .sp-kpi { transition: none; }
}

/* ── 019: suporte técnico separado do atendimento ─────────────── */
.sp-sub { margin: 4px 0 0; font-size: 13.5px; line-height: 1.5; color: var(--text-secondary); max-width: 70ch; }
.sp-origem { color: var(--accent-text); text-decoration: underline; text-underline-offset: 2px; }
/* evento na linha do tempo (assumiu, moveu, chamado aberto): só a equipe vê */
.sp-evento { display: flex; align-items: center; gap: 10px; margin: 6px 0; user-select: none; }
.sp-evento::before, .sp-evento::after { content: ''; flex: 1; height: 1px; background: var(--border-strong); }
.sp-evento span { font: 600 11px/1.3 var(--font-ui); color: var(--accent-text); text-align: center; max-width: 80%; }

/* colunas do kanban (modal) */
.sp-et-itens { list-style: none; margin: 0 0 16px; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.sp-et-item { display: grid; grid-template-columns: 10px minmax(0, 1.3fr) minmax(0, 1.2fr) minmax(0, 0.9fr) 64px auto; align-items: center; gap: 8px; padding: 8px; border: 1px solid var(--border); border-radius: var(--radius-md); background: var(--bg-card); }
.sp-et-item .sp-campo, .sp-et-linha .sp-campo { margin: 0; min-width: 0; display: flex; flex-direction: column; }
.sp-et-item .form-input, .sp-et-linha .form-input { width: 100%; min-width: 0; }
.sp-et-marca { width: 10px; height: 10px; border-radius: 50%; background: var(--text-muted); }
.sp-et-marca--info { background: var(--info); } .sp-et-marca--accent { background: var(--accent); } .sp-et-marca--warning { background: var(--warning); }
.sp-et-marca--success { background: var(--success); } .sp-et-marca--danger { background: var(--danger); } .sp-et-marca--muted { background: var(--text-muted); }
.sp-et-total { text-align: right; font-size: 12px; color: var(--text-muted); white-space: nowrap; font-variant-numeric: tabular-nums; }
.sp-et-acoes { display: inline-flex; gap: 4px; }
.sp-et-linha { display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr) minmax(0, 0.8fr) auto; gap: 8px; align-items: end; }
@media (max-width: 720px) {
  .sp-et-item { grid-template-columns: 10px minmax(0, 1fr) minmax(0, 1fr); }
  .sp-et-total { text-align: left; }
  .sp-et-item .sp-campo:nth-of-type(3) { grid-column: 2; }
  .sp-et-total { grid-column: 3; }
  .sp-et-acoes { grid-column: 2 / -1; justify-content: flex-end; }
  .sp-et-linha { grid-template-columns: 1fr; }
}